Refund policy

Due to the intimate nature of the products sold at VALGINA Boutique, we do not offer refunds or exchanges on any items.

Most motorized bedroom accessories come with a minimum 1-year manufacturer warranty covering any defects. If a manufacturer does not offer a warranty, I personally provide a complimentary 30-day warranty to ensure your purchase is fully protected. Each item is marked with its specific warranty.

If you experience any issues within that period, please reach out to me directly and I’ll be happy to assist with a warranty replacement.

Orders are prepared and packed for shipment promptly after they are placed, so once an order has entered the fulfillment process, it cannot be cancelled or refunded.

Fraudulent orders and orders cancelled prior to shipping are subject to a restocking fee of 7% of the order total to cover non-refundable transaction fees.